Shipping Policy

Yoke Candle Co. Online Store ("we" and "us") is the operator of (www.yokecandle.com and world.yokecandle.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping cost upon checkout is offered depending on the total weight of the shipment.  It will be automatically computed in the checkout page with a flat shipping rate per option. The price of the flat shipping rate is dependent on the country the receiver is living in.

This price of shipping at checkout is exclusive of duties, taxes and fees.

3. Returns

Yoke Candle Co. Online Store will accept returns only if there are damages during transit. 

Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Yoke Candle Co. Online Store will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

Generally, orders shipped internationally are in transit for 4 - 14 days. This varies greatly depending on the country.

4.1 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.3 P.O. Box Shipping

Yoke Candle Co. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.4 Military Address Shipping

We are unable to ship to military addresses.. We are unable to offer this service using courier services.

4.5 Items Out Of Stock

If an item is out of stock, we will email you options for product exchanges. Once agreed by both parties, the shipment will then be immediately sent.

5. Tracking Notifications

 

Tracking details will be automatically sent to you once your order has been fulfilled. In any case that you have not been notified your tracking details, you may contact us at sales@yokecandle.com.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Yoke Candle Co. Online Store encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Yoke Candle Co. Online Store at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

We are unable to accept cancellations at any time after the order has been dispatched.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at sales@yokecandle.com